How Do You File a Complaint or Grievance?

Directly to the Hospital

• Mail: Whittier Hospital Medical Center, 9080 Colima Road, Whittier, CA 90605-1898 ATT: Quality/Risk Management
• Phone: 562-945-3561 and ask for the Director of Quality/Risk Management

To California Department of Public Health Licensing

• Mail: California Department of Public Health Licensing Division - 3400 Aero Jet Avenue, Suite 323 - El Monte, CA 91731
• Phone: 626-569-3724 OR 800-228-1019

To The Joint Commission (the accrediting agency utilized by WHMC)

• Online: Submit a new complaint (You must have your complaint reference number)
• E-mail: complaint@jointcommission.org
• Fax: 630-792-5636
• Mail: Office of Quality and Patient Safety, The Joint Commission - One Renaissance Boulevard - Oakbrook Terrace, Illinois 60181