Provider Rating Report for May 2020
The May 2020 Five-Star ratings provided above will be displayed for your
nursing home on the Nursing Home Compare (NHC) website on or around May
27, 2020. The health inspection rating is based on health inspections
occurring prior to March 4, 2020. The time periods for each of the quality
measures that contribute to the Quality Measure (QM) rating can be found
in the QM tables located later in this report. The Staffing and RN Staffing
Ratings are based on Payroll-based journal staffing data reported for
the fourth calendar quarter of 2019.
Helpline
The Five-Star Helpline will operate Tuesday - Friday, May 26, 2020 - May
29, 2020. Hours of operation will be from 9 am - 5 pm ET, 8 am - 4 pm
CT, 7 am - 3 pm MT, and 6 am - 2 pm PT. The Helpline number is 1-800-839-9290.
The Helpline will be available again June 22, 2020 - June 26, 2020. During
other times, direct inquiries to BetterCare@cms.hhs.gov as Helpline staff
help respond to e-mail inquiries when the telephone Helpline is not operational.
Important News
Health Inspection Rating Domain:
In March 2020, CMS announced a new, targeted inspection plan designed to
help keep nursing home residents safe in the face of the COVID-19 pandemic.
The plan called for focused inspections on urgent patient safety threats
(called "immediate jeopardy") and infection control. These targeted
inspections allow CMS to focus inspections on the most urgent situations,
so the agency can get the information it needs to ensure safety, while
not getting in the way of patient care.