The Quality Measure (QM) Rating that will be posted is based on MDS 3.0 quality measures using data from the third and fourth quarters of 2017 and first and second quarters of 2018, re-hospitalization and emergency department claims-based quality measures using data from 10/1/2016 through 9/30/2017 and the community discharge claims-based quality measure using data from 7/1/2016 through 6/30/2017. The Staffing and RN Staffing Ratings are based on Payroll-based journal staffing data reported for the second calendar quarter of 2018.

Helpline
The Five-Star Helpline will operate for two weeks Monday - Friday, October 22, 2018 - November 2, 2018. Hours of operation will be from 9 am - 5 pm ET, 8 am - 4 pm CT, 7 am - 3 pm MT, and 6 am - 2 pm PT. The Helpline number is 1-800-839-9290. The Helpline will be available again for 2 weeks, November 26 - November 30, 2018. During other times, direct inquiries to BetterCare@cms.hhs.gov as Helpline staff help respond to e-mail inquiries when the telephone Helpline is not operational.

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