About Us

About Us

Welcome to AHMC Whittier Hospital Medical Center

Patient and Family Advisory Council (PFAC)


The Patient and Family Advisory Council is dedicated to improving the overall healthcare experience by giving the patient and family a voice to actively participate in the provision of care, treatment, and services.

Goals of the Patient and Family Advisory Council:

  • Promote a culturally sensitive and collaborative relationship between patient, family, and healthcare team
  • Be a connection for respectful and compassionate communication between patients, families, and healthcare team
  • Provide a mechanism for patients and families input into healthcare practices and programs
  • Channel information, needs, and concerns regarding patient and family-centered care to healthcare team and hospital leaders
  • Establish a multi-cultural and diverse generational membership to address the patient/family population
  • Actively recommend and implement change
  • Provide an opportunity for healthcare team members to advocate for as well as hear the voice of the patient and family member(s)
  • Create a safe place where patients and families are comfortable to voice concerns and provide input to their care

What Do Members of the PFAC Do?

  • Advise the leadership, staff, and Medical Staff at Whittier Hospital Medical Center of barriers to care, treatment, and service
  • Provide suggestions and solutions to improve and humanize the care experience at Whittier Hospital Medical Center
  • Provide the perspective of patients and families to maximize excellence throughout Whittier Hospital Medical Center
  • Plan and enhance education and support services for patients and families

How to become a member of the PFAC

"We welcome families to participate in every aspect of the patient's care and encourage them to communicate their needs and those of the patient." Carol Reza, Chair of the Patient and Family Advisory Council.


  • Candidates need to have been former Whittier Hospital Medical Center patients, employees or caregivers.
  • Attend meetings once per quarter
  • Sign a PFAC statement of confidentiality
  • The membership process begins with an application to the PFAC New Council Member Recruitment Work Team
  • Prospective candidates will be interviewed by the Council members of the Recruitment Work Team​

For more information, please call 562.907.1642 or email us at whmc4u@ahmchealth.com.